Shipping policy
Shipping Policy
At Nova Luxen, we are committed to delivering your order quickly, safely, and reliably. Our goal is to provide a smooth shipping experience for customers across the United States.
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Shipping Coverage
We currently ship to all 50 states within the United States.
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Order Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Once your order has been shipped, you will receive an email with a tracking number.
Tracking information may take up to 24–48 hours to update.
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Estimated Delivery Time
Standard Shipping: 5–12 business days
Expedited Shipping (when available): 3–7 business days
Delivery times may vary depending on your location and carrier conditions.
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Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
Occasionally, Nova Luxen may offer free shipping promotions on selected products or during special campaigns.
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Multiple Shipments
If your order includes multiple items, they may be shipped separately to ensure the fastest possible delivery.
You will receive separate tracking numbers for each shipment if applicable.
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Incorrect Shipping Address
Please make sure your shipping address is correct at checkout.
If you notice an error, contact us within 12 hours at:
Once an order has been processed or shipped, we may not be able to change the address.
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Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact our support team.
We will investigate the issue and arrange a replacement or refund when appropriate.
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Contact Us
If you have any questions regarding shipping, please contact our support team at: