Refund policy

Refund Policy

At Nova Luxen, we want you to feel confident about every purchase. If there is any issue with your order, our support team is always ready to assist you.

30-Day Return Window

Customers may request a return within 30 days of receiving their order.

Return Eligibility

A product may qualify for a return if:

• The item arrived damaged or defective  
• The wrong item was received  
• The product is unused and in its original packaging

Items that are not eligible for return include:

• Products damaged due to misuse  
• Final sale or clearance items  
• Used, worn, or altered products

Return Process

To start a return request, please contact our support team at:

novaluxenofficial@gmail.com

Please include the following information:

• Your order number  
• The full name used when placing the order  
• Photos or a short video clearly showing the issue

Once your request has been reviewed and approved, we will provide detailed return instructions.

Refunds

After the returned item is received and inspected, we will notify you regarding the approval of your refund.

If approved, the refund will be processed to the original payment method within 5–10 business days. Processing time may vary depending on your bank or payment provider.

Order Cancellation

Orders may be cancelled within 12 hours after placement. Once an order has been processed or shipped, it can no longer be cancelled.

Missing or Delayed Refunds

If you have not received your refund yet, please:

• Check your bank account again  
• Contact your credit card company or payment provider  
• If the issue continues, contact us at novaluxenofficial@gmail.com

Our team will be happy to assist you.

At Nova Luxen, our goal is to provide a smooth and reliable shopping experience for customers across the United States.